Tech Etiquette

Etiquette is defined as the customary code of polite behavior in society or among members of a particular profession or group.

Netiquette is network etiquette do's and don'ts.

Rules of conduct and protocol should be part of every business's policy and procedures.


  • Do set examples of being a well-mannered technophile
  • Do ask your supervisor for leadership within your organization
  • Don't break the law
  • Textruption
    • Be 100% in: Employees should pay attention in business settings and not place their smartphone or tablet on the table. 
      • In addition, the phone should be turned off before going into a meeting, dining room or networking event.
      • For those expecting an important call, make sure the phone is on vibrate, alert people beforehand and then excuse yourself when you get the call.
    • Don't text and talk: Texting while talking to someone says you're not interested in the other person and that can be a deal-breaker, resulting in the loss of a potential client or valued vendor. 
      • If texting is a must, excuse yourself and find an isolated spot to work.
  • Email etiquette: Busy people get upward of 200 work emails a day and need time to respond. 
    • Allow 24 to 48 hours for a reply and give people the benefit of the doubt. 
      • If they don't respond, perhaps the email inadvertently went to the person's junk mail box. It's also time-consuming to open and read unnecessary emails. 
    • Don't hit "reply all" unless it's absolutely necessary everyone listed needs to read the reply. 
  • Keep voice messages short: Good communicators get to the point quickly. 
    • Aim for a voice mail message that is no longer than 30 seconds. 
    • It is important to state your name clearly and confirm the phone number you prefer they call.
  • Choose the right communication: E-mailis the preferred method of communication because it's easily accessible, but don't be afraid to ask someone if they prefer texting. 
    • Of course, a difficult conversation requires picking up the phone or, better yet, talking in person.
  • Keep private conversations private: Don't talk on the phone while in the restroom or hallway — you never know who may overhear you. Additionally, since you never know who may be within earshot, don't talk about sensitive work issues when eating out with friends or family.


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